IT Help Desk

Contrans Corp. is a subsidiary of TFI International, a North American leader in the transportation and logistics industry. Contrans oversees a diverse portfolio of operating companies that offer Van, Tank, Bulk, Dump, Flatbed, Container and Logistics services. Contrans has been growing steadily through strategic acquisitions of companies in both Canada and in the USA.

Currently we are seeking to onboard someone to join our dynamic IT Support Team! If you think you have what it takes, we invite you to apply. This is an in-person opportunity based out of Woodstock, Ontario.

Who we are looking for:

· Somebody who can provide technical support for our client’s hardware and application issues, such as switches, wireless networks, printers, PC’s, and handheld devices

· Somebody who can process user procurement request through our dedicated fulfilment channel

· You will champion the onboarding of our clients with their software, hardware and OS installation, configurations, and upgrades

· Somebody to follow-up with clients and provide feedback, assigning issues through to resolution

· Maintaining client IT documentation and enter daily time records; update/close tickets as required

· Somebody eager to jump in and help on a project if they’re asked!

What is required:

· Strong communication skills

· Ability to manage time well and organize themselves for success

· Excellent troubleshooting and multi-tasking abilities

· Able to work in a fast-past environment

· Working knowledge of Windows 10, Apple iOS and Android

· Knowledge of Office 365, O365 Administration and Teams administration

· Knowledge of Active Directory, Group Policy and Directory Services/LDAP

BONUS:

· Knowledge of security technologies (Anti-Virus, Endpoint Security Software or MDM)

· Knowledge of Help Desk/ticketing systems

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Are you a Canadian citizen?

Experience:

• IT support: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-29