Technical Help Desk Agent

Work setting

• Consulting firm

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Experience and specialization

Type of experience

• Call centre

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits