Address
Form of work
SalaryOverview
Languages
French
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Work setting
- Hostel
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
- MS Office
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
Personal suitability
- Client focus
- Efficient interpersonal skills
- Organized
- Team player
Benefits
Health benefits
- Health care plan
Long term benefits
- Group insurance benefits
- Other benefits
