IT Help Desk/ System Administrator

North 49 Foods Ltd. is part of a family-owned global provider of high-quality specialty meat products, has an exciting opportunity for a IT Help Desk/System Administrator (SA) based out of our Moose Jaw, Saskatchewan locations.

Our parent company, Donald’s Fine Foods, has been operating for over 25 years with three plants in British Columbia, and two in Saskatchewan, and has built its business around the core values of integrity, quality, innovation, and superior customer service. We know our dedicated staff is what makes it all possible.

Company Values

• Customer Focused – Exceptional customer service is the measure of our success.
• Integrity – Fairness, honesty, responsibility, and trust mark every relationship inside and outside of the company.
• People - We treat our employees, customers, suppliers, and the community with trust and respect.
• Quality – Uncompromising standards in everything we do.
• Safety – We care about our people and emphasize a culture of safety throughout our company.

The Systems Administrator (SA) will assist in the support, maintenance and monitoring of servers and network infrastructure taking a proactive approach to resolve and identify network performance issues using industry monitoring tools.

Job Responsibilities:

• Supports networking plant equipment, network infrastructure, servers, and hardware.
• Analysis system hardware and software and develops proactive technical solutions,
• identify, resolve, and track technical problems with a sense of urgency and ownership, and,
• install system software, patches and upgrades as required on servers, switches, firewalls.
• Recommends upgrades, patches and new applications and equipment.
• Troubleshoots and repairs network connectivity issues, performs system backups and recovery.
• Assists and maintains servers and network infrastructure to consistently reduce down time, monitors network devices and servers’ health using industry tools.
• Deploys new server, hardware, and software as needed, implements and supports all systems, applications, security and network configurations.
• Provides day to day technical support and guidance to non-technical users both in house and remotely.
• Other duties as assigned.

Customer Service:

• Provide superior day to day customer service and guidance to nontechnical users on site and remotely via phone and help desk system.
• Provide technical support and training to users as needed in software and in-house systems.
• Create user accounts and manage access levels based on Company policies.
• Partner with Human Resources on the set up and IT On Boarding of new employees.

Administration:

• Create tracking system and maintain documentation for operations, resolutions, users and software.
• Maintain inventory of Software Licensing.
• Provide reporting to IT Manager on performance trend issues.

Requirements:

• University/College degree/diploma or equivalent in the fields of IT, computer science, networking, or software development.
• 2-4 years’ experience in a System Admin role preferably in a multi-branch environment.
• Must be fluent in English with excellent written and verbal communication skills.
• Superior customer service skills.
• Ability to juggle projects while committed to hands on approach with non-technical users.
• Excellent organization skills, attention to detail and committed to deadlines.
• Lead by example, adhering and promoting Company procedures and policies.

Experience:

• Strong Microsoft Window Servers (2012,2016) and Desktop OS skills.
• Solid understanding of Active Directory / GPO / DNS / replication.
• Experience with virtualization technology particularly with VMware, VSphere, backup solutions.
• Solid understanding of networking and firewalls, Multi-site VPN.
• Microsoft Exchange Server.
• DFS and File Replication functions.
• VOIP systems.
• Must be willing to work outside regular office hours including weekends as required.
• Travel will be required to three locations including quarterly visits to Saskatchewan plant or as needed on an ad hoc basis as required.

Job Type: Full-time

Salary: From $65,000.00 per year

Experience:

• IT support: 2 years (preferred)

Ability to Commute:

• Moose Jaw, SK S6H 6T5 (required)

Work Location: In person