It Helpdesk Coordinator

Adecco Engineering & Technical is searching for an IT Helpdesk Coordinator for our client, a leader in their sector, to support operations onsite in Mississauga, ON. This position supports the IT team objectives, providing exceptional customer service to internal customers through technical support on all IT related systems, general administration of computers, the network, and administrative tasks to support the environment. This position also includes researching and implementing IT projects to enhance efficiencies. If you have 2-3 years professional experience this area, and would like to know more about this opportunity, please apply today.

REQUIREMENTS – IT Helpdesk Coordinator

- 1-3 years IT Infrastructure experience

- Post-Secondary Education in a related discipline

- Strong troubleshooting skills

- Flexibility and adaptability to situations

- Strong written and verbal communication skills, with strong interpersonal and customer service skills

- Strong ability to work both as a member of a team or individually.

- SKILLS - vmWare (vSphere 7.x), Networking Hardware (Cisco, Aruba, Meraki), Helpdesk Ticket Management (Jira), Windows Operating System (Windows 11, Windows Server), Asset Management Software, MDM Experience (SOTI, InTune), Android and iPhone knowledge, Cloud Technologies (Webex, Azure, Office 365, Auvik, NinjaOne), Printer Setup / Configuration (Canon, Zebra)

RESPONSIBILITIES – IT Helpdesk Coordinator

- Provide technical support for all team members on all IT - related systems in both locations.

- Set up computers, establish new accounts, and set up profiles for new hires or other organizational changes.

- Technical Administration tasks including, but not limited to, daily checklist for network health, managing of support incidents and tracking in the company helpdesk system, computer deployment and management, software installation, log reviews, backup support (daily backup), etc.

- Administration tasks including, but not limited to, Asset Tracking and Software Licensing.

- Assist/train Team Members on how to use IT - related equipment

- Project Management using approved management tools (such as MS Project)

- Stay current in emerging technologies, create proposals, and implement approved IT projects.

- Maintain company phones including purchasing, distribution and support.

- Liaise with vendors.

- Perform other duties as requested.

- Continued pursuit of industry Certifications

- Rotational working hours: 9– 5pm or 8–4 (depending on assigned shift)

- Overtime as required

- Occasional travel past Cambridge, ON area

APPLICATION – IT Helpdesk Coordinator

If you are immediately available, fit the profile and are interested in this position, please apply with your resume as directed here, and on our company website. While we thank all applicants, only those selected will be contacted. Thank you.