It (Information Technology) Business Analyst

Work setting

• Government department and/or agency

Responsibilities

Tasks

• Confer with clients to identify and document requirements
• Conduct business and technical studies
• Design, develop and implement information systems business solutions
• Provide advice on information systems strategy, policy, management and service delivery
• Conduct reviews to assess quality assurance practices, software products and information systems
• Execute and document results of software application tests and information and telecommunication systems tests
• Collect and document user's requirements
• Resolve conflict situations

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Microsoft Visio
• Internet
• File management software
• Word processing software
• Presentation software
• Business diagram software
• Software development
• MS Office
• MS Outlook