It Support Analyst

TEAM LOCAL is hiring

Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It's our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Learn more about us at prospera.ca.

Do you enjoy providing excellent technical desktop support? We are currently hiring a full-time IT Support Analyst I for our Business Technology Solutions department at our Surrey Corporate Office.

In this role, you will be responsible for promptly responding to all technical/systems service requests from employees and its subsidiaries, whether via phone or email. Your duties will include performing server, desktop, and peripheral break/fix tasks. In addition to offering remote support, you will also be responsible for providing desktop technical support to our internal customers and subsidiaries.

What you'll do:

• Provide support on servers, applications, and technology infrastructures including custom application scripts on workstations, MDM application, and physical and virtual services - VM Hosts.
• Work with third party vendors for delivery of virtualization technologies. For example, Virtual Desktop Infrastructure (VDI).
• Manage and assist with Exchange Application and mobile device activation.
• Update supported hardware and operating system configuration documentation.
• Respond to trouble tickets for internal customers having problems with software, hardware and associated peripheral devices. Investigate nature of problems (such as malfunctioning of hardware devices, associated printers, peripherals, and software issues) and corrects as necessary.
• Provide mobile device, laptop, desktop maintenance, support, and troubleshooting. Perform all onsite support of the WSCU applications at the desktop level. Complete service requests and incidents within specified time periods.
• Use all support tools, mechanisms, and processes to identify, troubleshoot and resolve issues for customers in a proactive manner.
• Coordinate and manage 3rd party vendors in the break/fix support of desktops, monitors, printers, and other peripheral equipment. Ensure problem priority, follow-up, and escalate timeframes for problem resolution.
• Assist with the implementation of new installs, customizations, licenses, testing, moves, upgrades, and changes to all End Point Devices/Peripherals, including laptop, desktop, and communication devices.
• Conduct software/hardware asset management, inventory tracking and database management and implementation of software licenses.
• Ensure privacy, security and anti-virus protection of all applications and systems; Manage MS security technologies and firewalls.
• Manage Technology Service Requests
• Submit updates to 3rd party vendors for additions/changes to the workflow process/services as necessary.
• Perform decommissioning and disposal of old equipment off site.

What you bring:

• Excellent customer service and interpersonal skills.
• Proven written and verbal communications skills, both technical and non-technical.
• Good project support, time management, organizational, analytical, trouble shooting, and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Ability to deal with all levels of personnel, build and maintain relationships, exercise discretion on confidential matters and work independently.
• Exhibits initiative, and appropriate sense of urgency in responding to each customer.
• Expert (proficient) in configuring and installing network hardware components and cabling.
• Superior in troubleshooting to rectify any problems that may occur.
• Excellent knowledge of; TCP/IP, DHCP, DNS, VoIP, and cloud technologies (Office 365, Azure, Teams).
• Excellent knowledge of Unified Communications and Citrix and Microsoft O365 applications.

Our Values

Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others: We give each other the space, trust, and tools to succeed.

Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.

Thrive as One Team: We collaborate because it strengthens us.

What's in it for you?

Inclusive, equitable and accessible workplace: All team members are valued, respected, and heard. We learn from each other's differences, gaining strength through our people and our perspectives.

Training and Support. We set our employees up for success with training and continued support and access to resources throughout employment.

Career Advancement! We are committed to our employee's growth and development and we want to see you soar.

Fun & Camaraderie. We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

Show me the money! We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community Focused. We care about giving back to the communities we live, work and play in. We participate in many community-minded activities throughout the year.

Our commitment to Diversity, Equity and Inclusion

Diversity, equity and inclusion is part of everything we do, and we're on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.

Join TeamLocal. Apply Today!