Janitorial Operations Manager

OPERATIONS MANAGER

The Position

MintClean is looking for an experienced Operations Manager for the Lower Mainland to oversee service delivery to our clients, manage the MintClean janitorial team, Caretaker team, special services crews, and directly drive business growth.

The Operations Manager (OM) will be responsible for supervising service delivery across a portfolio of Strata residential properties and liaising with clients to ensure client satisfaction. The OM will be the first point of contact for clients regarding operations, issues and concerns. The prime focus of the OM is to ensure that the Company meets its contractual obligations in line with service and budget parameters, and to proactively look for ways to increase performance and grow the business. This role is ideal for an experienced, driven, and proven leader who is motivated to retain, help grow, develop business opportunities and acquire new clients.

The Operations Manager plays a key role in:

· Enhancing business value and service deliverables

· Increasing effectiveness of teams and enhancing profitability

· Evaluating overall business operations and driving the development of short and long- term goals to support business growth

· Identifying and implementing improvements in processes, procedures and functions to enhance operational effectiveness

· Training, motivating and developing MintClean staff

· Overseeing, supervising and holding team members accountable

· Providing strong leadership to staff

· Developing and supporting a continuous improvement culture

· Assisting with planning, communicating, administering and implementing company goals

· Developing new and sustaining existing business relationships

· Handling client relationships and being the point of contact for all account related requirements

· Supporting management with new employee training, supervising, and evaluating staff performance

· Communicating and collaborating with Human Resources on employee related matters such as sick leaves, vacation, performance issues, and other related HR issues

Typical Duties and Responsibilities

Client Relations and Facilities Management:

· Manage a set of buildings (accounts) with operational excellence.

· Liaise with clients to ensure that performance standards are met and complaints are addressed

· Enhance business growth and develop strong systems

· Develop and sustain new and existing business relationships

· Plan and control budget, inventory and contractual service hours

· Assist with planning, communicating, administering and implementing company policies, procedures and goals

· Perform inspections of staff activities, procedures. Revise reports, daily logs, reports on regular basis

· Establish routine schedules for efficient building operations

· Manage staff and plan schedules in order to cover all shifts accordingly

· Develop a preventative maintenance schedule for the Building Managers and Caretakers

· Be the point of contact for building staff and Property Managers

· Respond to e-mails in a professional and timely manner

· Respond to/address escalated residents’ queries, requests and emergencies with professionalism

· Attend strata council and/or formal strata meetings (AGM) upon Management requests

· Familiarizing yourself with the contracts and performance scope for each service contract

· Be the point of contact with clients for requests, inquires and complaints

· Coordinate special services crews such as carpet cleaning, floor scrubbing, power washing, window cleaning, post construction cleaning, winter services

· Ensure that security and safety measures are in place and consistently followed

· Trouble-shoot and resolve building emergencies, dispatch trades as necessary

· Provide emergency coverage when very necessary

Employee Support and Engagement:

· Responsible for scheduling, supervision, and performance management of all MintClean employees

· Supervise and coordinate facility janitorial schedules and develop site work plans for employees

· Participate in the hiring of new staff

· Provide coaching, feedback, and recognition

· Ensure a high degree of employee engagement and retention through strong leadership practices

· Assist staff with performing duties and provide coverage as/when necessary

· Provide strong leadership to staff by developing and supporting a continuous improvement culture

· Collaborate with the CEO and HR team for reviews, training and development of employees

Requirements

Experience:

· Experience in Janitorial Operations Management

· Experience leading teams (30+ staff across a range of positions)

· Experience liaising with clients: strata managers, building managers for service complaints and service matters

· Experience and understanding of cleaning and maintenance techniques

· Knowledge of strata building maintenance service industry

· Experience with regular scheduling and coordination of coverages

· Experience on handling other service crews, including some trades people

· Experience coaching/training/supervising janitorial/maintenance staff to maintain service standards

· Excellent admin/ attention to detail skills

Skills:

· Proven leadership skills

· Excellent verbal and written communication skills, with a proven ability to act with professionalism and tact at all times

· Excellent organization skills

· Exceptional project management and time management skills; able to wear multiple hats and multi-task

· Customer service focused with exceptional interpersonal skills

· Ability to proactively, quickly and effectively trouble-shoot, address and resolve problems, while balancing competing interests and priorities

· Ability to listen and understand others, effectively share ideas, build consensus, and develop rapport with staff, colleagues, clients, and others

· Skilled at coaching, training, and having tough conversations while developing and maintaining a positive team environments and build relationships with employees

· Able to share emergency on-call responsibilities

· Ability to work under limited supervision

· Flexible and can pivot as work demands change

Other Requirements:

· Must have driver’s license

· Must be legally entitled to work in Canada

· Must be available to work some weekends/evenings, as necessary

Work Type, Schedule, Location

The Operations Manager works closely with the CEO and other members of the management team and will be able to count on a supportive team to meet Company objectives.

The incumbent will work regular business hours. However, the nature of this role will require after-hours call availability, weekend call availability and occasional in- person/zoom client meetings. The incumbent will have independence to adjust schedule accordingly

Job Type: Full-time

Salary: $55,000.00-$70,000.00 per year

Supplemental pay types: Bonus pay

Benefits:

· Automobile allowance

· Dental care

· Extended health care

· Life insurance

Work Location: Hybrid remote in LANGLEY, BC

Job Types: Full-time, Permanent

Salary: $55,000.00-$70,000.00 per year

Benefits:

• Company car
• Dental care
• Extended health care
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• Supervising: 2 years (required)
• Cleaning: 4 years (preferred)

Work Location: In person

Application deadline: 2024-02-16
Expected start date: 2024-02-16