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Form of work
SalaryThe Tape Library team provide on-site support 7 days a week, 12 hours per day. The will be responsible of the first level of support and intervention. It will give him the possibility of monitoring and following-up of systems requests tape mounts and movements. Must be vigilant and proactive in order to avoid or minimize any incident or delays. If need be, he must escalate to the SME's to make sure that the SLA's are met.
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
Furthermore, as he will be a part of a company which has offices in more than 40 countries, you will have the occasion to collaborate with colleagues around the world.
We offer a dynamic environment, flexible and numerous possibilities of career opportunities
First Level of support
- Take charge of the incident or requests.
- Execute and log daily activities within a daily checklist/shift log
- Ensure backup tapes are stored onsite and shipped offsite in a organized and professional manner which includes Ensure tapes are not damaged.
- Verify correct bar-code on the tape.
- Iron Mountain files are correctly transmitted before tapes are sent offsite.
- All tape logs are up to date and the location of the tape is tracked at all times.
- Ensure backup tapes are offsite with correct retention date.
- All media leaving the CGI Data Center must be verified by two members must sign off the checklist that this has been completed.
- Following the tape destruction process for all media that is damaged or deemed to be destroyed
- Ensure all drives are loaded and unloaded correctly on a daily bases for all clients at the MDC location which includes : Mainframe / MVS AS400 UNIX Servers Spectra Logic Silo SL3000 Silo
- Trouble-shoot for tape and drive problems.
- Ensure tape department project are completed in a timely manner.
- Involve in the planning of Disaster Recovery Test for all client
Required qualifications to be successful in this role
- Must be able to learn easily, flexible, able to work simultaneously with many customers.
- Work on 12 hours shift (week-end included).
- Compressed schedule 3 days a week but may change according to the needs;
- Must remain in the position for a minimum of two years prior to a transfer (but possible to move in the team).
EDUCATION AND EXPERIENCE:
- Requirements: High School.
- Sociable, flexible and able to work as a team.
- Experience not required
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