Junior Field Support Technician

We are looking to hire an experienced field service technician to look after the service and maintenance needs of our customers. As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

Responsibilities:

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
• Perform maintenance repair and system overhauls.
• Manage everything from network faults and traffic, to configuration, security, and remote system access.
• Troubleshoot and resolve hardware and software issues for end-users.
• Provide technical support and assistance to employees in person, over the phone, or via remote access.

Requirements:

• Proven experience as an IT Technician or similar role.
• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with computer networking concepts and protocols (LAN/WAN).
• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
• Strong customer service orientation with the ability to communicate technical information effectively.
• Ability to work independently and prioritize tasks effectively.

Job Types: Full-time, Part-time, Freelance

Salary: $18.00-$24.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Night shift
• On call
• Weekends as needed

Work Location: In person