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SalaryWe are hiring! If you are looking to get started on your new career path, please consider applying to join our IT Shared Services team at Mullen Group Ltd! We are looking for a candidate who has an interest in Information Technology, outstanding communication skills, a technical mindset, the ability to talk to anyone over the phone and carry on a conversation, a knack for figuring out solutions to problems, and isn't afraid to follow up with users when a problem is unresolved. We pride ourselves on having long-term employees and promoting within the company as much as possible. We have many different subdivisions within our IT department such as security, infrastructure, communications/networking, automation, database, applications, and the customer service side. This is a great starting point, with exposure to what all the different subdepartments do and possibilities for growth are endless.
If this sounds interesting to you - please apply!
**Important: Please note, our office is located in Okotoks, Alberta and the chosen applicant will be required to work onsite full time for the first 3 months, then will have the option to work in a hybrid environment with up to 2 days remote and 3 days in office each week.
Responsibilities:
Provide exceptional first level IT support within our citrix and Windows 10/11 desktop environment.
Utilize remote support solutions to shadow and assist our users with their computer issues.
Communicate with users over the telephone, by email, through teams messaging, and/or in person.
Log calls and provide detailed descriptions of resolutions in our IT service desk ticketing system.
Microsoft 365, Active Directory and Azure AD user administration
Troubleshoot connection issues with citrix/MFA/email, reset passwords, unlock accounts, add/remove/configure network printers, assign software licenses, install/configure software, set email up on mobile devices, procurement of new devices
Troubleshoot issues with Office 365 programs as well as various additional software applications.
Lifecycle management and configuration of our hardware devices including but not limited to:
Printers, Desktops, Laptops, Monitors and Thin clients
Documentation as required including updating our pool of knowledge base articles regularly.
Additional tasks or ad-hoc projects as they come up.
Qualifications (must have):
Outstanding Customer Service skills with an interest in technology and eagerness to learn and to provide best in class customer support to our users.
Quick learner, technologically inclined, patient, good listener, enjoys and is comfortable speaking to and helping users at all levels of the organization.
Excellent communication skills, fluent in English, both oral and written.
Proficient keyboarding skills.
Works well with others in a team environment and able to stay on task when working individually.
Additional Experience in ANY of the following a definite asset (but not mandatory):
Client support over the phone
IT Service Desk ticketing systems
Making conversation while working with customers
Citrix workspace and Citrix Xen Director
Remote Customer Service over the phone
Windows 10/11 desktop administration
Active Directory and Azure administration
Troubleshooting Office 365 Applications
Knowledge in Word, Excel, MS Teams and Outlook
Experience supporting users connecting to enterprise level networks
Configuration of computers, printers, A/V equipment, mobile devices, and/or thin clients
Knowledge in Third Party print management software
Hours: 7am - 4pm, one hour lunch break, M-F, 40 hours/week
To apply, please email: itjobs@mullen-group.com
Job Types: Full-time, Permanent
Salary: $22.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Employee assistance program
- Employee stock purchase plan
- On-site parking
- Vision care
Schedule:
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
Work Location: In person
