Library Technical Support Coordinator

Leeds and the Thousand Islands Public Library (LTIPL)
Employment Opportunity: Technical Services Coordinator

About the Library
Everyone at The Leeds and the Thousand Islands Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the Leeds and the Thousand Islands Public Library Team.

Reports to: Chief Executive Officer

Pay band: Grade 5 Step 1 $27.13/hr plus 4% in lieu of vacation
(Opportunity exists to become a member of the OMERS pension plan).

Hours of Work: Up to 20 hours per week

POSITION SUMMARY

The Technical Support Coordinator (TSC) is responsible for the Library’s Information
Technology infrastructure. The TSC is the primary Information Technology (IT)specialist on staff, and works closely with the Chief Executive Officer and staff to evaluate Leeds and the
Thousand Islands Public Library’s IT needs and processes, and to report on new and emerging technologies. The TSC also delivers technology support to library staff, patrons and Archives as well as some circulation duties.

DUTIES AND RESPONSIBILITIES:

INFORMATION TECHNOLOGY

• Installs, configures and maintains computer equipment, firewalls and peripheral devices such as printers and scanners; coordinates replacements and upgrades.
• Administers software applications, updates and troubleshoots issues with staff and public access computers at multiple locations.
• Maintains the library’s network and Wi-Fi connections in consultation with Service
• Provider.

• Develops and implements practices for network security, password safety and privacy protection for staff and public using library equipment.

• Troubleshoots LTIPL eResources, including OverDrive, Hoopla, and other databases the library provides to its users.
• Oversees LTIPL catalogue upgrades, website maintenance, email services, social media accounts and mobile technology interfaces.
• Mitigate risks to the library through regular assessments and implementation of safety measures

STAFF AND PUBLIC SUPPORT

• Assist in overseeing and training staff in new and emerging technologies that streamline and improve member’s experience of library service or in IT-related operations.
• Provide technology support and learning to library patrons through one-on-one or course sessions on a regular and on-going basis.
• Assist with technology requirements for special programs including Archives, youth activities, senior’s technology training, and digitization.
• Circulation shifts and duties as required.
• Consultation with the Township Information Technology Manager as required.

QUALIFICATIONS:

• Successfully completed a post-secondary computer system technology program from an accredited college or university.
• Minimum of two (2) years of related work experience in maintenance/administration of computers and network systems with an emphasis on customer service.
• Proficient in the operation of personal computers, Integrated Library System, productivity software, online databases, Internet browsers and applications, e-audio books, graphics editing, social media and information sharing technology.
• Demonstrated commitment to continuous learning in order to remain current with the library’s policies and procedures, relevant legislation, trends, best practices, new technologies and related general and job-specific knowledge.
• Demonstrated ability to develop and deliver computer and application training for staff and patrons, and documentation and ability to learn new applications quickly and thoroughly.
• Considerable technical knowledge of Windows desktop operating systems.
• Experience with archives and digitization is an asset.
• Ability to exercise good judgement and demonstrate analytical and problem-solving skills.
• Proven ability to work as part of a team and to follow guidelines.
• Demonstrated ability to work with a minimum of supervision, pay attention to detail, time management skills, prioritizing daily work and meeting deadlines.

Working Conditions:

• Scheduled hours, including circulation, throughout the branches.
• Main branch in Lansdowne; travel is required on a regular basis and as needed to the other branches and Archives.

• Constant interaction with library staff and general public.
• Clean and favourable Criminal Record Check
• ‘G’ driver’s license in good standing.
• Ability to lift and carry up to 20 kg.

APPLICATION PROCESS

Applicants are encouraged to submit a cover letter and resume outlining how they meet the requirements of the position no later than Saturday February 10th, 2024, to:

CEO
Leeds and the Thousand Islands Public Library
1B Jessie Street, Lansdowne, ON K0E 1L0
Email: hr@ltipl.net

For more information on these positions and how to apply, please visit our website: https://www.ltipl.net/employment-opportunities

LTIPL is an equal opportunity employer, committed to ensuring that all candidates are able to participate in the interview process fully and equally. If contacted for an interview, please let us know if you require any accommodation.

In accordance with Municipal Freedom of Information and Privacy Legislation, the information gathered is collected pursuant to the Municipal Act, S.O. 2001, and will be used for the purpose of job selection.

We thank all applicants and advise that only those selected for an interview will be notified contacted.

Personal information collected from applications is collected under the authority of the Municipal
Freedom of Information and Protection of Privacy Act, and will be used to determine qualifications for employment.

Job Type: Part-time

Salary: From $27.13 per hour

Expected hours: 15 – 20 per week

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Experience:

• IT support: 1 year (required)

Work Location: In person