Licensing & Information Officer

Posted: Wednesday, March 13, 2024
Closing Date: Tuesday April 2, 2024 12:00 p.m. Pacific Time
Location: Victoria, BC
Term: Full-time, permanent
Salary Range: $56,581.72 - $64,201.11 annually
Hybrid: Minimum two days per week in the office

Consumer Protection BC is looking fora Licensing & Information Officer to join our team!

We are always looking for talented people to work with us in this important position within our organization. If you think you are interested in the role, review the review the complete job description and apply online by uploading your resume (no headshots, please) and answering a few screening questions (minimum 150 words each) within our Application Portal.

Missing some experience? That's okay! If you're excited about this role and working with a high-performing team, but don't tick every qualification box, we encourage you to apply anyway! We are happy to train the right person for this role.

Note: We may establish an eligibility list for this position. We do not accept applications by email, and we don't consider any applications without written responses in our online application portal.

A day in the life:

Today is an ‘in office day’ so you enter our Victoria office, grab a cup of coffee and have a quick chat with your coworkers before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next you have a morning meeting with your Licensing and Information team to discuss the new online licensing platform. At lunch, you join your co-workers for a potluck to raise funds for a local charity. Later this afternoon, you’re scheduled to renew debt collector licences and review their new applications.

In between your scheduled work and meetings, you’re regularly responding to licensee emails, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow-up with the Business Practices team about a licensee who has not submitted their annual financial statements.

As you close your laptop, you’re grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of a great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

Who you are:

• A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals
• A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals
• A detailed-oriented employee, with excellent skills in standard computer applications and information systems

What you will be doing:

• Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC
• Receiving, processing and making decisions on whether or not to approve licensing and registration applications
• Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant’s business
• Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence
• Working independently and as part of a team to carry out administrative projects and increase efficiencies

We are looking for people who have:

• Completion of post secondary training in a related field and/or five years clerical/administrative support experience and/or a combination of formal training and experience.
• Experience in handling difficult customers or conflict situations.
• Experience receiving, evaluating and processing license or registration applications (or similar) and providing information to clients.

Are we a good fit for each other?

To help you make a good decision for yourself and to support you in the application and interview process, here are some more resources.

• Watch this 2-minute video to hear from your boss and learn more about what it’s like to work with us.
  
• Learn more about our corporate values and our perks and benefits.
• Read the “The Right Fit”, our HR & Culture blog to find out more about us and get tips to apply online and ace your interview.

• Persons with disabilities, can read our blogpost for more information on requesting hiring process accommodations.

Please contact careers@consumerprotectionbc.ca with questions.