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SalarySalary: The salary range for this position is CAD $52.61/Hr. - CAD $75.62/Hr. Job Summary:
Reporting to the Director, Environmental Services, the Manager is accountable for all aspects of the planning, organizing and directing management and staff and activities of Environmental Services operations for designated larger site(s) across Vancouver Coastal Health (VCH), Provides leadership and direction to all staff within the assigned services area, and ensures appropriate planning, implementation, monitoring and evaluation of related financial, human and physical resources. The Manager is also responsible and accountable for developing, implementing and understanding BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities. May lead health authority and industry committees and working groups as required.
The Manager is responsible for building and maintaining exceptional customer service, and ensuring consistent performance and service delivery in keeping with commonly required standards. The Manager anticipates changes at their designated site/facilities that impact services, and plans and implements mitigating strategies. As a member of the leadership team, the incumbent is expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.
As a Manager 2, Environmental Health Services with Vancouver Coastal Health you will:
Qualifications:
As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.
Why Join Vancouver Coastal Health (VCH):
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.
Come work as a Manager 2, Environmental Health Services with Vancouver Coastal Health (VCH)!
Reporting to the Director, Environmental Services, the Manager is accountable for all aspects of the planning, organizing and directing management and staff and activities of Environmental Services operations for designated larger site(s) across Vancouver Coastal Health (VCH), Provides leadership and direction to all staff within the assigned services area, and ensures appropriate planning, implementation, monitoring and evaluation of related financial, human and physical resources. The Manager is also responsible and accountable for developing, implementing and understanding BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities. May lead health authority and industry committees and working groups as required.
The Manager is responsible for building and maintaining exceptional customer service, and ensuring consistent performance and service delivery in keeping with commonly required standards. The Manager anticipates changes at their designated site/facilities that impact services, and plans and implements mitigating strategies. As a member of the leadership team, the incumbent is expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.
As a Manager 2, Environmental Health Services with Vancouver Coastal Health you will:
- Plan, develop, implement and evaluate short and long range goals and objectives and operational opportunities in support of the identified strategic directions of the department and organization as a whole including new builds and redevelopment of site/facilities with a patient/resident focused approach.
- Be responsible for overseeing the sites operational and capital budgets, understanding and achieving the financial objectives, monitoring and regularly reporting on performance and recommending and implementing remedial strategies.
- Actively pursue improved quality of services by planning, implementing and verifying improvements in key processes. Identify areas of improvement, provide technical advice and coordinate problem resolution.
- Manage service performance utilizing Key Performance Indicators and other information, identify variances and implement corrective action.
- Prepare and work with BISS leadership in preparation and validation of scope changes following established guidelines and processes.
- Participate in the regional planning process for the portfolio, consult and negotiate with internal user departments and external stakeholders as required to facilitate consensus, and to ensure a fully integrated, high quality, and cost effective service is provided.
- Work with departmental leaders to implement initiatives to enhance Environmental Service standardization, quality, productivity and innovative service delivery.
- Provide leadership and support to all members of the team and motivate them towards the attainment of the departmental goals; recommend changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
- Promote and facilitate excellence in communication in keeping with customer service philosophy and good business practices.
- Respond to and resolve service related problems within the portfolio and seek guidance from Subject Matter Expert colleagues as needed.
- Be responsible for the application of various collective agreements at their site/facilities; facilitate problem solving and decision making pertaining to various labour relations workplace issues; and work collaboratively with Human Resources staff accessing their advice and support as appropriate.
- Ensure that the Director and other executive management as appropriate, are informed of and aware of significant events and/or activities at other sites/facilities.
- Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
- Perform other related duties as assigned.
Qualifications:
Education & Experience
- Bachelor’s Degree in Business Administration or related discipline.
- A minimum of seven (7) years’ recent, related progressive leadership experience leading large-scale operations and/or initiatives, such as housekeeping, and preferably in a healthcare environment, or an equivalent combination, training and experience.
Knowledge & Abilities
- Demonstrated ability to lead, plan, manage, implement, organize and problem solve.
- Demonstrated ability to communicate effectively including collaborating within a team environment and make presentation to groups.
- Demonstrated ability to function effectively in a highly dynamic environment.
- Demonstrated ability to be effective in an environment subject to continuous change.
- Working knowledge of applicable regulations, legislation and collective agreements.
- Demonstrated leadership ability and highly develops interpersonal and communication skills.
- Broad knowledge of health facility support service operations.
- Extensive experience in managing projects to achieve results.
- Broad knowledge of the BC Health Care Industry environment.
- Effective leadership and communication skills to foster a respectful and motivating environment.
- Strong analytical, organizational, communication, interpersonal and administrative skills.
- Computer literacy with current wordprocessing, spreadsheets and database programs. Physical ability to perform the duties of the position.
As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.
Why Join Vancouver Coastal Health (VCH):
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.
