Manager, Customer Experience, Billing Services

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Temporary
Salary Min: $54.72
Salary Max: $73.03
Short-term Incentive Eligible: 
Workplace Flexibility: Yes 
Temp Duration: 18 months
Posting End Date: Open until filled
We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.  
We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. 
Position Overview
You’re a passionate people leader who advocates for both customers and employees, building strong relationships inside and outside of the organization. You’re a results-oriented individual who thinks outside the box and is passionate about improving Customer Experience. 
In the temporary role as the Manager Customer Experience, Billing Services, you’ll be responsible for the effective and efficient delivery of billing and billing related services for our base of over one million gas and electric customers, including collections, meter reading services, and billing (production and payment). You’ll put your leadership skills to work and support our customer service team to ensure we maintain our programs and provide a world-class experience for our customers. 
We pride ourselves on serving energy to our customers sustainably, safely and reliably. With the skills and values you bring to the table, we want you to join us in rethinking our energy future.
In this role, you will:
-Lead and support the customer service department’s delivery of Billing Services to our gas and electric customers.  
-Support and develop a large and diverse team in multiple sites throughout British Columbia.
-Provide oversight and expertise to support decisions being made throughout the Company that impact Customer Experience. 
-Collaborate with peers to lead the execution of Customer Service goals and objectives.
What it takes:
-A bachelor’s degree in Business, Economics, or a business-related discipline from a recognized program. 
-Eight to 12 years of recent, related experience or an equivalent combination of education, training and experience.  
-Demonstrated experience providing leadership to larges teams of 25+ employees
In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, the You’re Applying. What now? page for additional information. 
#LI-Hybrid