Manager, Fraud Operations

Hours37.5Workplace ModelHybridPay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

TD's Financial Crimes & Fraud Management Group (FC&FMG) Operations acts as a champion to support the bank in preventing, detecting, assessing and mitigating fraudulent activities. The team strives to keep the trust of our clients by performing a range of activities including fraud administration, operations, claims and detection. Trust us, it is gratifying to be able to give someone peace of mind. If you are ready to take the organization and your career to new heights, we are looking for visionaries, just like you to join our team.

Join TD's Financial Crimes & Fraud Management Group and think like a customer, act like an owner, innovate with purpose and execute like a professional.

Job Details

CUSTOMER:

• Manage a group of Fraud professionals providing operational support to partners
• Act as key liaison with partners and external groups and provide subject matter expertise at the department level
• Monitor service and control standards against, overall business / department objectives
• Develop and maintain effective working relationships with internal and external partners for the purposes of delivering optimal customer service
• Coach to ensure operational problems are handled appropriately, and participate in the negotiation and resolution of complex and/or escalated issues where necessary SHAREHOLDER:
• Contribute to the development of the business plan and operationalize the plan and deliver on assigned service or functionality
• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
• Monitor and communicate to Senior Management the effectiveness of strategies, programs, and practices related to own area of expertise
• Set the standards for operations and manageability across the business / function ensuring services are built from the ground up
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations
• Ensure department operates in compliance with applicable internal and external requirements
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
• Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations

EMPLOYEE TEAM:

• Responsible for day to day management of the overall team providing both leadership and guidance
• Oversees detection management team, with direct reporting line into operations Group Manager
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coaching and development being essential as part of ongoing performance management activities
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH
• Advanced knowledge of the business and operational functions supported • Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps • Work focus time horizon is generally medium term with moderate focus on strategic planning

Job Requirements

The successful candidate must demonstrate the following leadership traits:

• 5+ years of proven successful people management experience

• Proven ability in leading large operational teams

• Advanced skills in mentoring, coaching, and development of talent

• Strong impact and influence skills

• Strong communication skills both written and verbal

• Strong negotiation and problem solving skills

• Critical thinker who can tell the story clearly and concisely on behalf of the business

• Proven record of exercising sound judgment in decision making

• Must be able to work in a team environment, across all levels of the organization internally and externally

• Advanced to exceptional multi-tasking abilities, in a fast paced environment with proven track record of being pro-active vs. reactive in delivering results and/or meeting timelines

• Professional maturity and outstanding resiliency are key traits to be successful in this role

EXPERIENCE & EDUCATION:
• Undergraduate degree/ college diploma preferred
• 5+ years relevant experience and 5+ people management experience (with demonstrated track record as a strong people leader who is able to drive positive change and results)

Company OverviewOur Values
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

InclusivenessOur Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!