managing supervisor, customer service

Responsibilities

Tasks

• Manage staff and assign duties
• Implement price and credits policies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Conduct performance reviews
• Recruit, train and supervise staff
• Participate in staff meetings, educational conferences and workshops
• Obtain and process information required to provide customer service
• Develop policies and procedures and attend to other management responsibilities
• Professionalism in customer service
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Point of sale system
• Word processing software
• Database software
• Electronic mail
• Spreadsheet
• Adobe Acrobat Reader
• MS Outlook

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Maturity
• Patience
• Resourcefulness
• Ability to multitask
• Leadership

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits