Member Service Representative 1

Purpose:

As a Member Service Representative 1, your service to members will power their financial goals and dreams. Excellent Member Service at StellerVista starts with listening and caring to the needs of our members so that they can make an informed decision based on customized advice.

StellerVista ’s sales goals and promotions are designed to ensure members receive proactive help to discover and obtain the products and services they need.

In this role, you will help members by providing a wide variety of StellerVista products and services to meet their needs, answer questions, and assist with their day-to-day banking requirements. You will trouble shoot, problem-solve, and assist with members needs as they come into the branch. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

Schedule Description

Permanent Part-Time – 10 Hours per week

Tuesday: 8:30am – 1:30pm

Friday: 9:00am – 2:00pm

**Note: These hours may be altered or increased due to operational requirements.

Some travel between StellerVista branches (Sparwood & Fernie) will be required.

Wage scale: $24.12 - 28.38 per hour

Minimum Qualifications:

Do you have a secondary school diploma plus a minimum of six months experience in handling cash and dealing with customers in a sales & service environment?

We Value:

• Accountability - to our members, the StellerVista team, and our communities
• Responsiveness – to listen and care so to provide exceptional service and advice.
• Ability to build trust – with members and others in the StellerVista team
• Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services
• Personal computer literacy – keyboarding, email programs, Word, and Excel

OR

• Candidates with an equivalent combination of education and experience will also be considered.

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

Job Location – Elkford, B.C.

Closing Date – Open until filled.

How to Apply

If this sounds like a position for you, Apply Now, and should you have a problem in uploading your resume, please contact us at employment@stellervista.com

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We’re proud of our team. They make us who we are.

Education

• High School Diploma or better