Membership Service Clerk

Position Overview: Reporting to the Supervisor of Membership, this position will be responsible for providing excellent customer service to members, potential members and the public.

Duties:

- Serve as a role model to members, volunteers and staff by demonstrating our YMCA values.

- Provide up-to-date information to members and prospective members in person, on the phone, and by email.

- Offer tours to prospective members and answer any questions they have about our programs and services.

- Master our membership software to sell, cancel, and suspend memberships.

- Help members and the public navigate our online platforms.

- Complete general office duties as required.

- Provide excellent customer service to our participants and members.

- Perform other duties as assigned.

Skills & Qualifications

- Genuine desire to help others take the first steps towards lasting health.

- Willingness to learn about the YMCA standards of service and to deliver exceptional YMCA member experiences.

- Able to work flexible hours – early mornings, days, evenings, weekends, and holidays.

- Welcoming spirit and are ready to invite people to join the YMCA.

- Able to take initiative and problem solve in stressful situations.

- Confidence in using a computer to complete tasks and proficient in data entry.

- Bilingualism (English & French) is a strong asset

- A criminal record check is required as a condition of employment

- Standard First Aid and Basic Rescuer CPR (within 60 days of hire)

Competencies

- Customer Focus

- Teamwork

- Flexibility

- Communication

If you would like to work in a family friendly environment, send us your résumé by email to the attention of Drew LeBlanc

Drew.leblanc@ymcamoncton.ca

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Application deadline: 2023-11-27

Job Type: Part-time

Salary: $17.00 per hour

Benefits:

• On-site parking
• Store discount

Day range:

• Every Weekend
• Holidays
• Monday to Friday

Shift:

• 4 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Education:

• Secondary School (preferred)

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• First Aid Certification (preferred)

Ability to Commute:

• Moncton, NB E1C 0B3 (required)

Ability to Relocate:

• Moncton, NB E1C 0B3: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-02-27