AddressWhy you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
We are looking for a Microsoft Sales Administrator to join our team and support our Microsoft Sales Specialist and Sales teams. You will be responsible for managing various account activities, such as submitting and tracking operational cases for order submissions, contract submissions, invoice issues, quote submissions, and contact changes. You will also serve as initial point of contact for daily customer requests on existing Microsoft contracts and ensure customer satisfaction and retention.
To be successful in this role, you should have excellent communication, organizational, and problem-solving skills. You should also have a foundational understanding of Microsoft products and services; experience with Salesforce or other CRM tools is preferred. You should be able to work independently and as part of a team, and handle multiple tasks and deadlines in a fast-paced environment.
This role is hybrid and the expectation is to be in the office 2-3 times per month.
What you will do:
- Submit and manage Salesforce cases for order submissions, contract submissions, invoice issues, quote submissions and contact changes.
- Handle daily customer requests on existing Microsoft contracts and provide timely and accurate responses
- Coordinate with the sales team to provide information and documentation for Microsoft products and services
- Provide administrative support to the sales team as needed
- Maintain records and files of sales activities and transactions
- Stay updated on the latest Microsoft products and services, as well as licensing and professional services requirements
What you bring to the table:
- 3+ years of experience as a Sales Administrator or coordinator, preferably in the IT industry
- Proficient in Salesforce and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Knowledgeable of Microsoft products and services, such as Azure, Microsoft Copilot, Microsoft 365, and Windows 10
- Experienced in managing Microsoft Volume Licensing operations, such as submitting and tracking orders, contracts, quotes, and invoices, using the Volume Licensing Service Center and the Microsoft Admin Center
- Skilled in communication, organization, and problem-solving, with the ability to handle customer inquiries and issues effectively and professionally
- Familiar with Microsoft licensing models and agreements, such as Enterprise Agreement, Cloud Solution Provider, and Microsoft Customer Agreement
- Able to work independently and collaboratively with the sales team and other departments, and manage multiple tasks and deadlines in a fast-paced environment
- Certified as a Microsoft Sales Specialist or willing to obtain certification within 6 months of hire
- Ability to handle multiple tasks and deadlines in a fast-paced environment
- Excellent communication, organizational, and problem-solving skills
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
We offer hybrid and remote working opportunities.
Comprehensive benefits from day one of employment.
We offer meaningful work and opportunities for career growth.
Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the technology industry.
Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
Softchoice has been certified as a Great Place to Work in the United States for several years.
We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 5593
EoE/M/F/Vet/Disability
Associate
#LI-CW1
