Multicultural Grocery Manager

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Multicultural Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the Multicultural department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives. Key area to oversee will be to oversee all multicultural areas of the store including Frozen and Dairy areas. This would include, but not limited to: East Asian, South Asian, Middle Eastern, Pilipino and Caribbean.

Here’s where you’ll be focusing:

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

Policy/ Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, food safety, and other regulatory requirements and procedures are implemented and maintained
• Maintain a thorough understanding of all relevant company programs and attend training as required

Financial

• Assist in Managing the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Personal/ Professional Development
• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies
• Employee Engagement
• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required
• Oversee total store in Operators Absence as needed
• Oversee the daily operations of the grocery department, including inventory management, stocking, and merchandising
• Ensure that shelves are properly stocked and organized, and that products are labeled correctly
• Monitor sales trends and adjust inventory levels accordingly
• Train and supervise grocery department staff, providing guidance and support as needed
• Maintain a clean and organized store environment, including aisles, displays, and storage areas
• Provide exceptional customer service, addressing customer inquiries and resolving any issues or complaints
• Implement and enforce company policies and procedures to ensure compliance with safety regulations and sanitation standards
• Collaborate with other department managers to coordinate promotions, displays, and special events
• Conduct regular meetings with staff to communicate goals, expectations, and performance feedback

What you have to offer:

• Minimum 18 months of retail store experience, grocery experience preferred
• High School Diploma
• Full knowledge of total store and department operations
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Proficiency in Microsoft Office Suite
• Above average communication skills (oral and written)
• Ability to work independently in a fast-paced environment

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Job Type: Full-time

Salary: $43,680.00-$47,840.00 per year

Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care

Schedule:

• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person