Newcomer Information Referral Specialist

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Newcomer Information Referral Specialist develops and facilitates sessions for newcomers that are relevant to their settlement process, and which encourage them to become involved within their new communities. The Specialist is responsible for overseeing community outreach, involvement, program evaluation and reporting.

In this role, you will:

• Recruit and register newcomers; greet with a warm and welcoming approach; assist newcomers to make a smooth transition into Canada.
• Conduct needs assessment and referral; provide members with an orientation to all services available at the YMCA; maintain members’ information.
• Research, collect and organize settlement-related information; ensure information is relevant, accurate and up to date.
• Develop and facilitate group information sessions; develop guest speakers’ series.
• Conduct community outreach, building and cultivating relations.
• Work closely with and provides support to the Senior Team in order to achieve quality, fiscal and program targets; participate in program evaluation and follow-up; maintain and submit statistical and progress reports.
• Remain alert to immigration and newcomer trends and report these to the Newcomer Senior
• Perform other duties as assigned.

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring:

• University Degree or Community College Diploma on related field or equivalent training/work experience.
• Demonstrated knowledge of settlement services, post-secondary education and community information resources.
• Superior presentation, facilitation, and organization skills.
• Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines.
• Flexibility regarding work hours including evenings and Saturdays and at different YMCA locations.
• Ability to communicate in another language an asset.
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers.
• Excellent written communication skills
• Commitment to diversity, equity, inclusion and building a sense of belonging.

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.