Night Auditor/Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and direct them to the appropriate department or guest room
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Resolve guest complaints or issues promptly and effectively
- Maintain a clean and organized front desk area

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Proficient in operating phone systems and handling multiple phone lines
- Strong knowledge of guest services in a hotel or hospitality setting
- Ability to communicate effectively in English, both verbally and in writing
- Multilingual or bilingual skills are a plus
- Familiarity with front desk operations and procedures
- Professional phone etiquette with the ability to handle difficult or demanding guests

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific needs of the hotel.

Job Type: Part-time

Salary: $22.00-$23.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Victoria, BC V9A 1L1 (required)

Ability to Relocate:

• Victoria, BC V9A 1L1: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-02-15
Expected start date: 2024-02-19