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TownePlace Suites by Marriott is a small piece in the large puzzle that is Marriott! Our property opened in 2021, and our team has been dedicated to providing the best service and most comfortable accommodations for our guests ever since!
Job description
As a full-time Guest Service Agent/ Night Auditor within Front Office, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.
The TownePlace Suites Okanagan, West Kelowna has 115 suites, meeting space, a restaurant & bar with an outdoor patio and fire pit, fitness center and swimming pool.
Your specific duties in this role will include:
- Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
- Providing guests with welcome packets containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
- Posting charges to guest room and House accounts using the computer
- Closing guest accounts at time of check out, and ascertaining guest satisfaction
- Responding to, and addressing guest complaints and concerns
- Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
- Performing additional duties as assigned by the supervisor
- Ensuring security of guests, fellow associates and hotel assets.
- Creating and completing audit reports/journals
- Working closely with the Guest Services Leaders and General Manager to ensure reports, operations and tasks are delivered in timely manner
- Performing batch settlement and balancing daily transactions.
- Completing the daily night audit tasks
- Setting up food and beverage requirements for guests including breakfast and 24/7 coffee service
We are looking for a warm and outgoing Guest Service Assistant with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.
Specific qualifications for the role include:
- High school diploma or GED
- Prior Front Desk and/or night audit experience preferred
- Ability to access and accurately input information using a moderately complex computer
- Ability to maintain a professional appearance and demeanor
- Strong English language skills
Job Types: Weekends, Weekdays, Holidays
Work Remotely
- No
Job Types: Full-time, Permanent
Salary: $18.00-$19.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- customer service: 1 year (preferred)
- Hotel & Accommodations Guest Services: 1 year (preferred)
Language:
- English (required)
Work Location: In person
