Front Desk Agent

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Hours may vary week to week depending on hotel occupancy/business levels. AM shift is 7am-3pm, PM shift is 3pm-11pm, Night Audit shift is 11pm-7am.

Responsibilities and Duties

• Provide the highest quality of service to the guest at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
• Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.
• Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Keep lobby, back area and desk area clean and presentable.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Have a thorough knowledge of emergency procedures.
• Other duties as assigned by management.

Qualifications and Skills

• Previous accounting or hotel Front Desk experience required
• Must be available to work am and pm shifts, weekends and holidays may be needed to occasionally work overnight in Night Audit role (will train)
• Must have ability to handle fast paced, multi-tasking, guest focused environment
• Must have excellent organization, communication, customer service and interpersonal skills
• Opera experience an asset, will provide training, must be comfortable with Microsoft Office, computers, various forms of office/hotel technology.

Job Types: Full-time, Part-time, Permanent

Salary: From $16.80 per hour

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift

Work Location: In person