Front Desk Agent

The Front Desk Agent will contribute to the overall success of the Hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

• Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts, and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office within a property
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information, and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
• Other duties as required by the Manager

Skills/Knowledge/Experience:

• Minimum 1-year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Able to work flexible hours
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability

Additional Information:

• All positions will receive the required training to fulfill duties & responsibilities.

Job Type: Full-time

Salary: From $16.75 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-15