Office Administrator (Workflow Administrator) Mat. Temp

Job Posting: Temp. Workflow administrator – (MAT Leave)

SPY Communications Inc. is a professional Telecommunications contracting firm, providing safe, professional, on-time service for over 15 years across Ontario. SPY Communications Inc. is a prime contractor for many of the top Telecommunication Providers across Ontario and growing each year.

SPY Communications Inc. is hiring a workflow administrator on a contract basis for maternity leave with an option of full-time employment.

Description of the position:

The workflow administrator is a key role in within our team. This position is an in-person placement, located at our Head office in Dwight, Ontario.

The workflow administrator receives, organizes and sets up work orders /calls as them come in. The workflow administrator dispatched and receives work orders through online portals.

This position is a crucial bridge between the field team and the customers to ensure all necessary locates, work orders and information is dispatched to our team in the field and receive back all pertinent information from the crews.

This position is Monday to Friday, 40 hours a week.

This position is to fill a current position for the duration of a maternity leave, with the option of hiring the team member in a full-time capacity should the opportunity be successful. This position will Start Spring 2024 until fall 2024.

General Tasks (not limited to):

· Greet walk in traffic.

· Answer dispatch and main office lines as necessary.

· Efficient with online workflow portals (will be trained).

· Efficient in Email, Microsoft, Google and other general computer software programs.

· Strong communications skills, in person, email and phone.

· Process customer payments through a server system (will be trained)

Qualities of the candidate

· Must be self motivated, positive individual

· Strong organizational and communication skills

· Ability to work with coworkers and customers in a professional manner.

· Ability to adapt to daily workflow changes

· Must have the ability to be versatile throughout the day, working with call in emergencies and update crews as necessary

· Desire to learn and grow

· Team success goal oriented

· Ability to work with the public, customers and their team in a professional, positive manner

· Ability to troubleshoot and problem solve as challenges present themselves

Renumeration/Employment package

· Wage range $18-$21 an hour, based on previous experience

· Health Benefits

· Company Phone and Laptop

To submit your applications, please email your resume to admin@spycommunications.ca

Job Type: Fixed term contract
Contract length: 8 months

Salary: $19.00-$21.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Language:

• English (preferred)

Ability to Commute:

• Dwight, ON P0A 1H0 (required)

Ability to Relocate:

• Dwight, ON P0A 1H0: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-03-15