Office Administrator/Customer Service

Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors. We are currently look for a 1 year coverage of in our Administration/CSR department in Putman, just 15 mins east of London, Ontario.

• Agriculture – Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.

The Office Administrator will be responsible for general office duties, such as managing and maintaining data on all customer contracts, data entry, preparing cheques and invoices, mail responsibilities, answering the phones and greeting customers. The Office Administrator will also be responsible for handling the facility accounting tasks, balancing cash receipts and preparing bank deposits, and provide support to other roles within the facility as required.

Primary Tasks and Accountability:

• Manage Data entry for accurately entering all fertilizer, chemical, and see receipts

• Prepare invoices for crop protection products, fertilizer and seed purchases

• Timely and accurate invoicing retail customers for seed, chemical and fertilizer products

• Balancing inventory of crop protection products weekly and monthly

• Respond and assist customers with account inquiries, i.e. explanation of their account

• Assisting the sales staff with customer contracts, accounts, data entry

• Balancing daily cash receipts and prepare bank deposits

• Filing and sorting mail received

• Maintain office stationary supplies and order as required

• Prepare accounts payable for facility approval

• Assist in training of new staff in administrative procedures

• Assist management and sales staff with reports and presentations

• Customer Service - answer telephones and assist customers where possible; greet customers at the counter and assist where possible

• Other administrative duties as required or assigned

• Sylvite is committed to ensuring a safe work environment at all times. The Office Administrator is accountable to know and understand the Company’s health and safety rules and regulations.

Secondary Tasks and Accountability:

• Managing and maintaining data on grain, organics, speciality crops and IP contracts

• Accurately enter all grain purchase contracts for retail customers

• Data entry- accurately entering all grain receiving tickets during the harvest periods

• Prepare grain settlements

• Prepare retail customer grain cheques and ensuring for accuracy, i.e. cheque issued for the correct contract, taking deductions off grain cheque if required prior to issuing cheque

• Contacting, communicating and providing transportation providers and customers with shipping information and necessary paperwork

Company Knowledge and Mutual Support:

• Become knowledgeable about all Sylvite divisions and the products and services they provide to customers

• Documentation of all processes and tasks for which a function is responsible

• Demonstrate a high degree of service to and collaboration with other business units

• Provide support to other department members maintaining a sense of team

• Provide positive feedback to others when possible; coach others for success

• Recommend opportunities for improvement of processes and systems as a result of the function performed or based on observations

• Must contribute to a safe, clean and comfortable work environment that complements the Occupational Health and Safety Act Regulations

• Recommend opportunities for reducing costs

Key Personal Attributes Required for the Position:

• Strong organizational skills

• Detailed orientated

• Excellent computer skills

• Ability to work in a team or independently

• Excellent verbal and written communication skills

• Highly organized with very effective time management skills and ability to multi-task

• Good planning capability with attention to detail

• Highly customer focused; team player with strong relationship-building skills

• Problem-solving skills

• High level of integrity

Education, Experience and / or Training Requirements:

• 3-5 years Office Administrator related experience

• General Knowledge of an ERP program

• Diploma or Degree in agriculture, business, information systems or equivalent

• Industry-related professional development courses

• Proficiency with various computer programs, including Microsoft Office products

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Fixed term contract

Salary: $17.32-$29.07 per hour

Schedule:

• Day shift
• Monday to Friday

Experience:

• Agriculture: 1 year (preferred)
• Administrative: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Putnam, ON N0L 2B0 (required)

Work Location: In person