Office Administrator/Dispatch - Part-Time | Midland, On

Sharp Bus Lines Midland is seeking a part-time Office Administrator to join our team. The ideal candidate will be an enthusiastic and professional team player with experience in an office environment and a strong background in customer service. Must be available for afternoons (1pm-5pm). Must be willing to attain a B-licence. This is a part-time position with the potential to become a full-time position in the future.

Qualified candidates will also be meticulously organized, have excellent time management and multitasking abilities, and have experience dealing with the public and diverse groups. Previous dispatch experience with knowledge on Geographic Information Systems (GIS) would be considered an asset.

Main Responsibilities:

• Available afternoons 1PM – 5PM daily
• Working with the customer and stakeholder to ensure above board customer service and conflict resolution in a timely and effective manner
• Coordinate and schedule spare drivers, providing accurate and up to date route information
• Dispatching of information to drivers during route times including route assistance, providing guidance, or emergency support to drivers on the road
• Management of ongoing incoming and outgoing communication with drivers, maintaining a clear, effective, and professional demeanour at all times
• Maintenance of accurate and complete personnel and contract compliance files
• Reporting of bus delays and any incidents through proprietary software
• Assistance with driver recruitment and training
• Reception and general administration duties
• Daily payroll input (time and attendance)
• Charter quoting and scheduling
• Other duties, as assigned

Qualified individuals must have:

• An Ontario G-class Driver’s Licence with the willingness to upgrade to a B Class Licence through Sharp’s free training program
• Excellent written and verbal skills
• Intermediate knowledge and experience using MS Suite, including but not limited to Microsoft Word, Excel, PowerPoint
• An existing knowledge of Midland and surrounding areas
• The ability to pass a Criminal Background Check and a Vulnerable Sector Screening
• Post-Secondary Education is required, Education in Office Administration is considered an asset

If your talents and experience meet the above qualifications, we want to meet you! We invite all qualified individuals to apply.

About Sharp:

Sharp Bus Lines Limited is a family focused business, and we treat our employees as such; we care about our employees as much as we care about the safety of our students. For over 60 years Sharp Bus Lines Limited has been providing safe and reliable transportation to passengers across Ontario, establishing a reputation of timeliness and dependability. As a family focused business, we look to employ only those individuals who embody similar values of trust, reliability, and integrity, and can take those principles into every facet of their role.

At Sharp Bus Lines Limited, it is our policy to provide equal employment opportunities to all qualified persons without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, nation of origin, ancestry, or veteran status. We are committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of employee selection and training.

Job Type: Part-time

Expected hours: No less than 20 per week

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• dispatching: 1 year (preferred)
• Administrative: 1 year (preferred)

Licence/Certification:

• G-Class Ontario Licence (preferred)

Ability to Commute:

• Midland, ON L4R 5E3 (required)

Work Location: In person