Office Administrator/Scheduler

This position is responsible for providing primary customer contact. Because this position provides a critical role in achieving our customer satisfaction targets, this position establishes the public impression of GFL and becomes a reflection of who we are and what we stand for. The dynamic individual will be highly organized and confident in their ability to develop customer relationships and successfully manage expectations through effective communications, proficiency and in a personalized manner. The successful candidate will have a positive attitude.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Fields incoming calls / emails from customers.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two-way devices.
• Assist with month end billing process
• Receive, process and enter contracts and agreements
• Data entry and monthly client reporting
• AR procedures including invoice inquiries, adjustments, credits and payments
• Assist with inside sales and brokers

Knowledge, Skills & Competencies:

• Two (2) years previous administrative or customer service experience
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proficient in MS Outlook, Excel, Word.
• Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills
• Enthusiastic self-starter with a strong work ethic and proven track record for success
• Work experience in the waste, recycling or environmental services industries an asset

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.