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Form of workJob Requisition Id: 178578
Business Function: Retail
Primary City: Ottawa
Province: Ontario
Employment Type: Full-Time
Employment Status: 12 months term with the possibility of extension and/or permanency
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGA01
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 03/08/2024
All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.
Job Description
Provides analyses, recommendations, general advice and support on all Retail operational issues relating to Official Languages, sales and targets, operating costs, Retail Point of Sale system, revenue generation and cost control. Works with field managers to develop action plans where shortfalls are identified. Supports the implementation of merchandising and other retail related programs and associated policies, procedures, systems and standards and implementation of changes caused by enhancements or changes to the Retail Network.
Job Responsibilities
Below are the main job requirements and responsibilities for the Officer, Retail Operations
- Provides advice and assistance to Divisional Retail organizations to ensure compliance with national policies, programs, revenue requirements, business and operational objectives.
- Develops an in depth knowledge of Retail Operations, including specifics related to the point-of-sale equipment, all aspects of products, marketing strategies, sales campaigns, franchising and RPO operations and associated merchandising, operating policies, procedures, systems and standards.
- Supports the development of retail sales and software plans, collaboratively with the field and Retail IS, including new and existing products on behalf of other Corporate Business Units, by working with functional groups to determine realistic retail sales targets for individual offices. Reviews with field staff and modifies, as appropriate.
- Supports the development of operating plans and associated staffing budgets, by working with functional groups to determine realistic targets for individual offices, reviews with field staff and modifies, as appropriate.
- Monitors the achievement of sales targets and operating plans for assigned geographic territories, works with field managers to determine causes of shortfalls and take remedial action.
- Identifies opportunities to improve the efficiency or effectiveness of all Retail Operations. Analyses and recommends alternatives for development and implementation.
- Monitors provision of service in all Retail outlets (Corporate and non-Corporate) and assists in the development of appropriate strategies and plans to ensure reliable service performance within various operating circumstances.
- Works with other Corporate organizations, to integrate Retail activities with the functional and operating requirements of these Corporate groups.
Job Responsibilities (continued)
- Develops promotional programs and strategies to support the entire range of company products and services, pricing changes and other issues necessary in order to support the dynamics of Retailing and meet Retail Sales goals, in conjunction with other Corporate groups.
- Develops and maintains up-to-date knowledge of specific elements of the Retail Operations and network developments. Evaluate and assess the current and future market needs and customer demand for retail products and work with responsible functional groups to identify and create new opportunities to enhance business and product delivery.
- Identifies requirements and assists in the development programs and promotions that upgrade the Franchise network.
- Assists in the development and implementation of National Retail training programs.
- Supports the identification of activities and strategies that assist the transfer of responsibility of Delivery and Processing activities from Retail to Mail Operations.
- Implements Work Measurement systems and their proper application within the National network of revenue, semi-staff offices, staff offices and postal stations.
- Supports implementation of Corporate change initiatives, ensures consistent and successful implementations of these programs, i.e. Service changes, Rural Route amalgamation etc.
- Maintains a customer service focus within the Head Office Retail organization.
Qualifications
Education
• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
• 1 to 3 years of relevant functional experience
• One or more years of experience in a unionized environment an asset
• Experience in Canada Post’s Retail and point of sale environment will be considered an asset
Other Candidate Requirements
• Proficient computer skills and competent with Microsoft Office programs
• Strong communication, analytical, and relationship building skills
• Project Management skills will be considered an asset
• Knowledge of Canada Post’s retail products, services, policy and procedures will be considered an asset
• Knowledge of Canada Post’s postal operations will be considered an asset
• Ability to assess, gather relevant information to provide informed responses and solutions to issues that arise
Other Information
Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.
Employment Equity
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
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TRUST
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We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do
