Retail Customer Service and Operations Coordinator - Smart Centre

Purnima discovered RECOGNITION working at TJX.

Recognized as a “TJX Joy Ambassador" on multiple occasions, Purnima says it's here that she learned the power of joy. The teamwork, support and creative problem-solving you'll be a part of, deserve to be recognized every day.

What you’ll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Benefits that take effect your first day
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

• Supporting the store management team in the delivery of consistent and high quality Customer Service for both internal and external customers
• Providing weekly updates on objectives and identifying any issues or opportunities pertaining to Customer Service, service area compliance and markdowns
• Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry, if applicable
• Ensuring that operations, clerical and office activities are well managed, in addition to presenting information on communication boards
• Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area
• For a closer look into the role, click HERE

What you’ll need

To begin your career with us, you’ll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations

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Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.