Operations Desk Member

Responsibilities
1.Monitor tools, dashboards, and ticket queues.
2.Answer calls and incoming incident tickets
3.Acknowledge, triage, dispatch, communicate, record detail, escalate, and resolve incidents as needed
4.Internal and external stakeholder communications
5.Support maximum availability and performance of client applications (e-Transfer, debit network, etc)
6.Work closely with application and infrastructure support teams to resolve incidents
7.Work closely with application and infrastructure support teams to monitor and validate change activities
8.Contribute to problem and root cause analysis investigations and reports
9.Contribute to team documentation creation/maintenance

Insights you can act onWhile technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.