On Site Bilingual French/English Customer Support And Account Registration

Before you continue reading about this opening, you should know there are two non-negotiables to be considered for this position – this is an in-office required job (located in Halifax) so if you want a work-from-home job, or you resent the idea of travelling for work every day, this is not going to be the job for you. You also need to be fluently bilingual in both French and English because this role requires you to communicate effectively in both languages on the phone and in writing. If you match these must haves, then keep on reading!

Our client is a Canadian-owned and operated industry leader in creating innovative loyalty programs and creating memorable customer experiences. If you’re hyper-organized, a natural multitasker and are a great communicator, you might have what it takes to join the team!

Your role in this position is to gain the trust of each customer, remaining vigilant as you guide them through site navigation and their account inquiries or verification issues. You’re great with customers on the phone, but that doesn’t define you. In fact, you make switching between on- and off-phone work look way easier than it is. And in your quest for complete customer resolution, you might even put your detective hat on to hunt down missing information and think of solutions not detailed in your playbook.

Ready to deliver a great experience for big-name brands? Apply today!

Here’s the Deal:

• This is a full time, permanent position starting January 18, 2023
• This is an on-site role due to the nature of the job, which means you’ll need to be reliable and able and willing to work permanently from the office in Halifax!
• Bilingual Hourly rate of pay is $19.00.
• You must be fluent in both French and English. You need to be able to communicate effectively on the phone and in writing in both languages.
• Full-time training is from January 18, 2023, to January 24, 2023. Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time.
• This is a job with regular evenings and weekends. Your schedule will be based on 40 hours per week. The program is open 9:00am to 10:00pm Monday to Friday and 9:00am to 6:00pm on Saturdays, closed on Sunday. To be considered, you need to be available for 8-hour shifts that fall within those times. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this likely isn’t going to work for you.
• NOC code 64409

What We Offer:

• Health, Dental, and Vision Benefits at 30 days
• Life Insurance
• Group RSP with matching contribution option
• Free employee & family assistance program for legal, financial, and health support

What You’ll Do:

• Assist customers with all aspects of their loyalty programs including balance inquiries, navigation help, and Account support via inbound and outbound calls and emails
• Educate customers about the benefits of program membership and sometimes complicated policies
• Be an enthusiastic ambassador for brands you represent
• Collaborate with our client on time sensitive escalated cases and provide timely follow up and resolutions

What You’ll Likely Have:

• Effective written and verbal communication skills at a fluent level in both French and English
• Comfortability with switching tasks at a moment’s notice without losing a step
• Ability to self-motivate and manage workload with minimal input from management
• Meticulous attention to detail to work with sensitive financial information - experience in a high-touch customer service role considered an asset
• Proven ability to multitask and work across a variety of platforms
• Demonstrated ability to parse and simplify complex information

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

Job Types: Full-time, Permanent

Salary: $19.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Schedule:

• 8 hour shift

Application question(s):

• This role requires you to work on-site in our Halifax Office. Is this something you are able to commit to?
• Are you looking for part time or full time employment?
• Are you available to work full 40 rotating hours between 9:00am to 10:00pm Monday to Friday and 9:00am to 6:00pm on Saturdays? We are only considering those available during the full hours listed above.

Language:

• both French and English fluently (required)

Work Location: In person

Application deadline: 2024-01-13
Expected start date: 2024-01-18