On-Site Support Representative

Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on- and offline sales, while delivering event management tools on the same integrated platform.

But what makes us different?

Showpass offers a unique platform for collaboration between the key groups that power events. From venues to organizers to street teams, to event attendees, we are focused on bringing people together through the magic of live events. We also happen to be powered by a very talented team fostering innovation, creativity, and disruption. These pillars support the Showpass culture which is built on a love for events, and all things food. That’s what makes us the fastest-growing Canadian ticketing company.

THE ROLE: On-Site Support Representative

THE LOCATION: Vancouver, BC (On-site at events)

THE PAY: $25/hour

THE HOURS: Varied (On-Call/Contractor)

Showpass is looking for individuals with a passion for the arts, entertainment, or live events to help facilitate events for some of our Vancouver events. This role is contracted and will be responsible for ensuring the event runs smoothly with all the various ticketing needs and requirements.

THE RESPONSIBILITIES:

• Support with onsite hardware setup, ticket transactions, and scanning at events
• Manage and reconcile cash and credit transactions, ensuring accuracy and accountability
• Provide detailed explanations of venue configurations and seating arrangements to patrons
• Set up, maintain and train on various hardware items
• Work collaboratively with Showpass’ Client Success and Support teams to escalate issues for ticket buyers and event organizers
• Provide feedback to Client Success and other teams to improve products, site usability and level of service
• Ability to interpret and enforce client’s box office policies and procedures
• Coordinate the distribution of reserved tickets for pick-up
• Deliver exceptional customer service, adhering to company guidelines and addressing customer inquiries and issues effectively
• Promote a collaborative and supportive atmosphere among team members and within the organization
• Complete additional tasks on-site as delegated

THE QUALIFICATIONS:

• Experience working in the events/ticketing industry is an asset
• Experience working for a technology company in a B2B2C industry is an asset
• Ability to learn new software systems quickly
• Strong organizational and process-oriented skills
• Excellent verbal and written communication skills
• Must be empathetic and understanding of client/customer needs
• Ability to maintain a calm, positive and friendly attitude when dealing with clients and/or customers, especially in difficult situations
• Ability to navigate difficult conversations with poise and empathy
• Must be available on evenings and weekends

Showpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualified applicants selected for an interview will be contacted.

Job Type: Casual

Salary: From $25.00 per hour

Expected hours: No more than 16 per week

Benefits:

• Flexible schedule

Schedule:

• Evening shift
• On call
• Weekends as needed

Application question(s):

• Why are you interested in applying for this job?

Education:

• Secondary School (required)

Experience:

• Event: 1 year (preferred)
• Customer service: 2 years (preferred)

Work Location: In person