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SalaryWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
The Onboarding Specialist plays an important role in guiding new customers through the initial Onboarding phase of their journey with client, a process typically spanning 60 to 90 days. Their primary objective is to deliver an outstanding onboarding experience, ultimately steering clients towards successful activation.
This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales and external client teams.
What does a day in the life as an Onboarding Specialist look like?
- Must be able to consistently meet project timelines and ensure client expectations are met Organize Account Setup, implementation, training, and ongoing account review and modification during Onboarding
- Track customer progression in the journey in project management software (monday.com)
- Complete tasks assigned in client’s Customer Success Management tool (Totango)
- Maintain regular communication with customers to keep them informed about progress, upcoming milestones, and available resources
- Track and report on the progress of onboarding activities, including any delays or issues, to Onboarding Manager
- Provide documentation and resources to support users, such as user guides, FAQs, and video tutorials.
- Hand-off onboarded customer to their assigned CSM or CSM group.
What are the required qualifications for an Onboarding Specialist?
- Must have a high school diploma or equivalent, college degree preferred
- Must have previous experience as a Onboarding Specialist or other similar roles.
- Proficient in Google or MS applications
- Excellent communication skills, both verbal and written
- Must be authorized to work in the Philippines
Having these qualifications are helpful, but not required
- Experience with using Monday.com and/or Totango
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
