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SalaryThe Spa Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Spa Associates are responsible for providing exceptional customer service to all our clients. Spa Associates will greet, check in/check out and confirm scheduled services for clients and are expected to be knowledgeable about all spa treatments, services, products and membership programs.
What you can look forward to in Benefits & Perks:
- Competitive pay structure that includes hourly wage, commission and incentives
- Health Insurance available as benefit if minimum hours met
- Flexible Schedule to fit your life with consistency
- Professional clean work environment
- Engaging, friendly and supportive team
- Uniforms provided
- PPE provided
- Welcome and acknowledge each and every client with a smile, eye contact and a friendly verbal greeting using the client’s name when possible
- Answer, record, and process all client calls, requests, questions, or concerns; follow up to ensure each has been met to clients’ satisfaction
- Schedule services for individuals and large groups using spa reservation system
- Update the reservation/cancellations list throughout the day, inform providers of last-minute changes and resolve scheduling issues as needed
- Multi-task between answering phones, booking appointments and selling memberships, gift cards and upgrades
- Process client check-ins by confirming reservations and assigning RMT or Esthetician
- Process check-outs including resolving any late and disputed charges
- Process payment types, vouchers, paid-outs, charges, and provide change
- Address client concerns, requests, or issues either individually or by enlisting the help of others
- Speak with clients using clear and professional language and answer telephones using appropriate etiquette
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Other duties as assigned
Ability to communicate effectively with clients and associates
- Polite, courteous and bright telephone manner
- Self-motivated, mature and reliable
- Friendly and approachable
- Sales focused - the ability to meet quotas and goals
- Previous salon/spa or reception experience an asset
- Proven fluency in MS Office tools (Word, Excel, and Outlook), and expert proficiency in computer keyboarding skills
- Ability to stand for long periods of time
- Ability to work a variety of shifts, including days, evenings, weekends and holidays
- Ability to multi-task and work in a fast-paced environment
Compensation: $18.00 - $22.00 per hour
Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why It Makes a Difference Who You Work For!
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
