Parts Counter Clerk

Work setting

• In shop
• Urban area

Responsibilities

Tasks

• Answer telephone and relay telephone calls and messages
• Perform general office duties
• Address customers' complaints or concerns
• Advise on use and appropriateness of goods or parts
• Handle cash transactions
• Identify, label and catalogue items received
• Sell spare and replacement parts
• Store items in warehouse, tool room or supply area
• Resolve product and service related problems
• Consult with clients after sale to provide ongoing support
• Assess client's needs and resources and recommend the appropriate goods or services
• Conduct sales transactions through Internet-based electronic commerce
• Troubleshoot technical problems related to equipment

Experience and specialization

Computer and technology knowledge

• MS Office
• Database management

Parts specialization

• Plumbing

Sales experience

• Construction materials, tools and equipment

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Combination of sitting, standing, walking

Weight handling

• Up to 9 kg (20 lbs)

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Values and ethics
• Punctuality

Benefits

Health benefits

• Dental plan
• Health care plan

Long term benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Paid time off (volunteering or personal days)