Parts Counter Clerk - Retail

Work setting

• In shop
• Manufacture
• Wholesale establishment/store
• Warehouse

Responsibilities

Tasks

• Answer telephone and relay telephone calls and messages
• Clean and maintain office, supply area or warehouse
• Conduct sales calls
• Perform general office duties
• Set-up displays of retail parts and accessories
• Address customers' complaints or concerns
• Advise on use and appropriateness of goods or parts
• Handle cash transactions
• Identify, label and catalogue items received
• Issue and distribute parts and supplies for internal use
• Maintain records on inventory control system
• Prepare and track work orders
• Prepare requisition orders to replenish parts and supplies
• Process incoming requisitions
• Receive, unpack and sort incoming parts, supplies and materials
• Sell spare and replacement parts
• Ship, deliver or pick up parts, products or equipment
• Store items in warehouse, tool room or supply area

Experience and specialization

Type of product

• Industrial supplies

Computer and technology knowledge

• Inventory control software
• MS Office
• Internet

Equipment and machinery experience

• Industrial lift trucks and fork-lifts
• HVAC

Parts specialization

• Heating, ventilation and air conditioning (HVAC) system

Additional information

Work conditions and physical capabilities

• Ability to distinguish between colours
• Attention to detail
• Bending, crouching, kneeling
• Physically demanding
• Repetitive tasks
• Standing for extended periods
• Work under pressure

Weight handling

• Up to 23 kg (50 lbs)

Own tools/equipment

• Steel-toed safety boots

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)