Parts & Service Associate (Pembroke)

Leisure Days Pembroke (a subsidiary of the Leisure Days RV Group), in The Ottawa Valley, is part of Canada's Largest RV Dealership group selling New and used RVs, Travel Trailers, hybrids and 5th Wheels. The name you trust with over 11 dealers nationwide providing RV Parts, RV Service and RV Accessories. Our Pembroke location has an opportunity for a full-time Parts & Service Associate. We are preparing for a very successful season and we are adding to our Team for 2024, if you are an enthusiastic person who enjoys dealing with the public, then please read on. Leisure Days RV Center in Pembroke is a leader in the industry and we look forward to receiving your resume.

Leisure Days RV Group is the 4th largest RV dealership group in North America, and the largest RV Group in Canada with over 36 dealerships in 4 provinces - British Columbia, Ontario, Nova Scotia, and New Brunswick.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. The Leisure Days Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

Overview:

In this role, you will be providing stellar customer service as you handle incoming inquiries in our Parts & Service department. The ideal candidate will demonstrate an understanding approach while listening to customers, analyzing their needs, and helping resolve their issues. If you are detail-oriented, like to talk to people and enjoy solving problems both imaginatively and resourcefully; consider a career with us today!

Reports to: Service Manager

Compensation: $19/hr.

Benefits: This position is eligible for participation in the company group benefits program.

Working Conditions: Ability to work flexible shifts, which include Saturdays

Key Responsibilities & Accountabilities:

CUSTOMER SERVICE

• Provides excellent customer service and positively engages with all customers

• Maintains a neat and organized parts area

• Greets all customers and displays a warm demeanor

• Accurately orders & enters product data

• Accurately accounts for cash

MERCHANDISING

• Ensures proper documentation is completed concerning customer's receipt and return of goods

• Completes merchandising tasks as directed and maintains an efficient flow of merchandise from backroom to the sales floor

• Merchandises and maintains designated areas

• Performs stock counts and orders for designated areas.

SERVICE

• Assists Service Manager on service inquiries

• Sets up Service Appointments

• Contact customers on service completion

• Assists with Service Work Orders

Essential Skills & Qualifications:

• Strong computer skills

• Well organized with the ability to record keeping

• Detail oriented

• Ability to provide a proactive approach to customer service and problem-solving

• Effective verbal and written communication skills

• Ability to work independently

• Ability to function as part of the team in a fast-paced environment

• Commitment to providing great customer service

• Planning, Judgement, and Decision Making

• Balance teamwork and efficiency in processing the customer order

• Organization and neatness

• Cope with register and credit/debit authorization issues

• Determine customer satisfaction

• Efficiency in processing the customer order

• Troubleshoot cash issues

• Ability to lift up to 20 lbs

• Ability to stand or sit for long periods

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.