Parts & Service Manager, Chetwynd & Tumbler Ridge

At SMS Equipment, our Parts & Service Manager, Chetwynd & Tumbler Ridgeis responsible for overseeing the operations of the parts and service department in the construction and forestry operations. The Parts & Service Manager, Chetwynd & Tumbler Ridgewill ensure the safety of team members and foster a customer-centric environment. This position is based in Chetwynd & Tumbler Ridge, BC.

This shift rotation is 5x2.

The salary range for this position is $110,000 - $120,000.

Responsibilities include but are not limited to:

• Accountable for leading the parts and service teams and coordinating activities related to parts and service.
• Establish clear objectives for the service team and monitor team performance and progress including the usage of e-scheduler and WIP management based on pre-existing KPIs.
• Closely monitor and manage financial performance, including revenue growth, profitability, and budgeting.
• Support the implementation of parts and service strategies aimed at maintaining a high volume of profitable sales and a high level of customer satisfaction.
• Work closely with the Regional Sales Manager to ensure a comprehensive, company-wide approach to all customer interactions and company objectives.
• Respond to escalated customer service complaints and maintain strong customer relationships and improve customer satisfaction rates.
• Conduct regular safety meetings, and inspections, as per OHSE policies and champion a strong safety culture throughout the parts and service departments.
• Foster a collaborative and inclusive work environment, promoting effective communication and cross-departmental cooperation within the parts and service department.
• Stay updated on industry trends, technological advancements, and regulatory changes to drive continuous improvement and compliance within the heavy equipment dealership industry.
• Communicate changes effectively to team members, ensuring their understanding and providing support throughout the transition.
• Encourage adaptability and resilience within the team, promoting a positive and agile mindset in the fast-paced parts and service departments.

Qualifications:

The successful candidate will possess a minimum of 5 years proven management experience in Parts and/or Service within the heavy equipment industry. Additional requirements include:

• Knowledge and ability to enforce compliance with safety rules and regulations; to minimize industrial injuries and meet regulatory requirements.
• Strong knowledge of safety regulations, standards, and best practices specific to an industrial environment.
• Technical expertise in parts and service operations, inventory management, and heavy equipment maintenance.
• Ability to develop, plan, and implement short and long-range goals.
• Planning and organizational skills, including the ability to meet deadlines and complete projects.
• Knowledge of parts distribution and parts management and of mechanical trade repairs and maintenance.
• Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.
• Knowledge of budgeting cost estimating, and fiscal management principles and procedures.
• Effective interpersonal skills, including tact and diplomacy with a variety of individuals and groups.
• Ability to communicate effectively, both orally and in writing, with a wide variety of individuals and groups.
• Certification in Parts or Heavy Equipment Technician is an asset.
• Valid Class 5 drivers license.

This position is safety sensitive. Below are the current requirements from our customers that all candidates need to be able to complete to gain access to their worksite:

• Reference Check
• Drug and Alcohol Check
• Drivers Abstract

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be received until a suitable candidate has been hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.