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Form of workThe Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:
Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
Managing a large number of incoming calls and emails
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales targets
Generating sales leads, building sustainable relationships where necessary
Reporting back on results
Customer Service Manager job qualifications and requirements
Whilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:
