Patient Attachment Coordinator

The Opportunity

This is an exciting opportunity for a highly organised individual to help connect patients in Nanaimo with Primary Care Providers (either a Family Physician or Nurse Practitioner). The Patient Attachment Coordinator maintains those people registered on the Nanaimo Health Connect Registry (HCR) who are looking for a Primary Care Provider and works closely with clinics to match patients for attachment when there is capacity. Self-directed, motivated, and dependable, the successful candidate will be comfortable with change, will thrive in a fast-paced and dynamic work environment, and will enjoy building strong working relationships. While this can be a home-based position, the role requires regular travel to various sites throughout the Nanaimo community and is dependent upon having appropriate home office space.

Primary Duties and Responsibilities

Reporting to the PCN Manager at the Nanaimo Division of Family Practice (NDoFP), the Patient Attachment Coordinator will be responsible for:

• Coordinating the attachment of patients to available Primary Care Providers in Nanaimo through the administration of the HCR. This includes:
• Liaising with Primary Care Providers, Clinic Managers, and Patients via email, phone, and in person communications to coordinate attachment needs.
• Using the HCR Attachment Interface to manage the coordination of attachment locally.
• Tracking and maintaining data on attachment and generating reports for the NDoFP, the PCN, and the Ministry of Health.
• Educating Primary Care Providers and Clinics about the HCR and facilitating orientation to the Patient Attachment tools and processes.
• Creating clear multimedia communications materials for a variety of audiences.
• Evaluating and improving Patient Attachment tools and processes, in collaboration with the PCN team and Clinic staff.
• Ensuring the timely management of financial expenses through the contract bookkeeper and NDoFP/PCN staff.
• Liaising with the Provincial HealthLink BC team.
• Working closely with Program Leads and other NDoFP staff to ensure a coordinated approach.
• Maintaining current knowledge and relationships with community agencies, services, Clinics, and Primary Care Providers.
• Providing the administrative and planning support required to continually develop the local Patient Attachment processes.
• Schedule meetings as required. This includes creating/delivering polls to meeting attendees, sending Outlook invites, booking venues/catering, and/or organizing/setting up A/V equipment.
• Other duties as required.

Desired Qualifications, Knowledge, and Competencies

• Post-secondary certificate, diploma or degree, or an equivalent level of education, training, and experience.
• Minimum of two years recent experience working in an administrative and patient- or customer-facing capacity.
• Excellent written and verbal communication, patient care, and interpersonal skills.
• Must be independent, self-motivated, and able to organise and manage own workload and time with minimal supervision.
• Organized with the ability to manage multiple tasks, pay attention to detail, balance priorities, and meet deadlines in an evolving and ever-changing environment.
• Must be able to demonstrate skills in using Microsoft Excel, Word, and PowerPoint, and Adobe Acrobat, and experience using database software is an asset.
• Attention to detail, accuracy, and thoroughness when maintaining and summarizing information, data, and records.
• Able to liaise and communicate with Patients, Primary Care Providers, and Clinic Staff in a courteous and professional manner.
• Able to adapt to new technology and understanding health care technology is an asset.
• Knowledge of the BC healthcare system and experience working in a primary healthcare setting or experience working with physicians, nurse practitioners, and/or allied health care providers (for example, as a Medical Office Assistant [MOA]) is an asset.
• A valid driver’s license, and access to a car is mandatory.

Application

Please submit a resume and a cover letter that highlights why you are well suited to this role to info@nanaimodivision.ca. This job posting will close when a candidate is hired. Thank you to all interested candidates for applying; only those selected for an interview will be contacted.

About the Nanaimo Division:

The Nanaimo Division of Family Practice (the Division) respectfully acknowledges we work on the traditional territory of the Snuneymuxw Nation. We are committed to cultivating a culturally safe work environment that reflects our Team’s core values and promotes diversity and inclusion.

The Division is a non-profit, member-based organization celebrating over a decade of successfully supporting family practice and hospital-based physicians, nurse practitioners, and family medicine residents in the Nanaimo, Lantzville & Gabriola Island areas. We are funded by the Family Practice Services Committee, one of four joint collaborative committees that represent a partnership of the Government of BC and Doctors of BC.

Our vision, a healthy Nanaimo through empowering and supporting our primary care community, is a key driving force for our team. In collaboration with community partners, stakeholders, and members, we support a variety of initiatives including, but not limited to, Primary Care Networks (PCN), Physician Recruitment and Retention, Long-Term Care, Pediatrics and Physician Education & Events.

Job Types: Full-time, Part-time, Permanent

Salary: $28.00-$30.00 per hour

Expected hours: 30 – 37.5 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Nanaimo, BC V9S 1H8 (required)

Work Location: Hybrid remote in Nanaimo, BC V9S 1H8