Patient Support Program Lead

Patient Support Program Lead
Location: Montreal, #LI-Hybrid
Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you.
About the role:
We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reach twice as many patients twice as fast. As a PSP Lead, you will be responsible for managing and implementing Patient Support structures and systems all while achieving KPIs though cross-collaboration efforts with all internal and external stakeholders.
The role reports directly into the PSP Strategic Director and will work closely with the brand cross-functional team.
Permanent position
• Key Responsibilities:
o Oversee the implementation of Patient Support structures, systems and programs that embrace the voice of patients while identifying efficiencies of scale and scope.
o Lead and develop one PSP Manager who supports the PSP program.
o Align with all internal relevant stakeholders to oversee the operations of his program activities in collaboration with the PSP Operations team or/and with the ESP.
o Proactively source and introduce new technology and innovative ways to support patients during their journey and promote the optimal and safe use of Novartis products and therapies.
o Establish and maintain collaborative alliances with key strategic partners, both internal and external to execute program goals and deliverables.
o Manage patient program budget and monitor resource allocation keeping extended teams informed of status.
o Work closely with CRM / Data Strategy team to prioritize features and improving 1st party data collection
o Work closely with Insights Manager to create specific PSP dashboards & reports

• Essential Requirements:
o 8-10 years of experience in the biopharmaceutical / pharma / healthcare industry
o Superior Business Acumen / Strategic Thinking and Planning
o Agile with strong leadership, collaboration, communication, presentation and negotiation skills
o Initiative, self-motivation and superior organizational and time management skills
o Strong knowledge and understanding of PSP subject with external network to keep abreast of changes in the industry.
• Desirable Requirements:
o Excellent pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset
o Bilingual: English and French an asset
Why Novartis ?
Our purpose is to reimagine medicine to improve and extend people’s life and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this ? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us ! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion: Novartis is committed to building outstanding, inclusive work environment and diverse team’s representatives of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network