Payments Specialist

About us:

Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We also believe that people come first and each day we strive to be willing, trustworthy, and creative.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times. Payment Hub operates in a 24x7x365 environment. The role may require shift work; to work on Canadian holidays; and to provide coverage for support activities such as testing on weekends or outside of traditional business hours.

About you:

You are a Specialist in Settlement and Reconciliation with knowledge of Canadian Payment systems such as ACSS and USBE. You understand the needs of a Payments Operations team including the technologies and platforms that are used. You have a strong affinity for Technology and are willing to gain deep functional and non-functional knowledge of our payment platforms. Attention to detail comes naturally to you; you can demonstrate the ability to perform delegated tasks with a high degree of accuracy and efficiency. You are a curious and analytical individual who enjoys solving problems and working as part of an empowered and high-performing team.

About you / qualifications:

• You have a minimum of 5 years of experience with Exchange, Clearing and Settlement, their technologies, resolving unmatched items, and payment-related investigations.
• You have experience in a Payments related role at a bank or Clearing Central and are close to Payments technology.
• Holding a CPA or similar accounting designation would be considered an asset.
• You can demonstrate advanced proficiency in accounting principles and practices involving financial record keeping, journal entry preparation, account analysis and reconciliation.
• You have experience in creating and approving money transfers and wires.
• You are curious by nature, are comfortable challenging the status quo and can shift gears up and down in a fast-paced environment.
• You are an advocate for using technology to remove process barriers.
• You love navigating large volumes of data to provide business intelligence and you are proficient in Microsoft Suite.
• You are an analytical problem solver who can communicate across various levels of the organization.
• You bring advanced proficiency in Microsoft Excel to efficiently analyze and manipulate large volumes of data.

About the day-to-day:

Some of the key responsibilities you will take on:

• You will onboard new clients onto our Payments platform, undertake and support testing, and engage internal stakeholders for solution design & clarifications.
• Reconciliation of day-to-day activities including but not limited to investigations, problem solving, follow-ups, managing deadlines, provide support, and reporting that requires the use of various systems.
• Monitor, review and reconcile the daily exchange, clearing, and settlement reports generated by ACSS, USBE as well as our Payments platform using automated and manual processes.
• Monitor, review and reconcile banking transactions for irregularities; investigate and initiate the correction of errors through proactive follow-up with transaction owners.
• Create funding and settlement requests using various platforms.
• Work with internal and external stakeholders to resolve client issues.
• Analyze the causes for Our Payment platform and reconciliation errors, liaise with internal and external stakeholders to recommend mitigating solutions, and drive continuous improvements for a more efficient financial process.
• Collaborate with internal departments, including technologists to understand client requirements, identify system gaps, and enable onboarding from a settlement and reconciliation perspective.
• Review, update, and develop SOPs on an ongoing basis.
• Prepare daily, monthly, quarterly, and annual reports for the Peoples Payment Hub.

Annual Compensation:

Peoples Group is pleased to offer employees a competitive annual salary and discretionary profit share opportunity. Salary for this position will vary between $68,000 and $72,000 per year depending on the knowledge, skills, abilities & experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

Help us get to know you better by answering our application questions! Your participation is an expected and essential part of our selection process.

NOTE: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.