Plumbing/Heating Field Service Manager

CE Plumbing & Heating is looking to hire a Service Manager for a leading Plumbing & Heating company.

You will be managing the installation and service team

Key Responsibilities:

• To plan, budget and deliver on P & L target
• Maximize customer service and meet our service commitments
• Measure, monitor and drive achievement of all Operational metrics
• Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives
• Perform regular reviews of cost, quality, safety and productivity metrics.
• Setting a standard of service excellence and engaging team members
• Deliver prompt and efficient resolution to customers expectation
• Ensure exceeding install gross margin of Plumbing/Heating Installs

Qualifications:

• 3-5 years of experience in overseeing a field operations team
• Technical experience within the HVAC/Plumbing industry
• Gas B ticket would be an asset
• Sales experience would be an asset
• Have understanding of process control, productivity/quality improvement

Job Types: Full-time, Permanent

Salary: $80,000.00-$90,000.00 per year

Benefits:

• Casual dress
• Company car
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Kelowna, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Plumbing & HVAC: 4 years (preferred)

Work Location: In person