Post Sales Specialist

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
PURPOSE/SCOPE:
This business-to-business sales position is responsible for the sale of contract maintenance programs for Tennant Equipment.  The position will also have responsibility for customer/operator training, Aftermarket Parts Sales, and partnering with the territory Account Managers. 
The ideal candidate will communicate effectively at all levels both internally and externally with customers. This position includes a base salary plus incentive as well as a company vehicle, cell phone, and laptop.
GENERAL RESPONISIBILITIES:
-Pursue new service contracts and aftermarket business and develop key existing accounts in an assigned territory.  Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
-Conduct machine installs and operator training after delivery. Provide after sales support to maximize the customer experience for the life of the product.
-Develop a territory management plan to maximize time with customers to seek new business and enhance customer retention by monitoring customer satisfaction with service and parts support and by responding to customer concerns or requests.
-Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information. 
-Report directly into an Industrial Market Manager.
-Participate in training activities to enhance product knowledge and sales skills with the goal of advancement to other sales related positions in the future.
 
REQUIRED EXPERIENCE & EDUCATION:
-Associate degree from an accredited college or university; Bachelor’s degree preferred and a minimum of two years of business experience in technical sales, or a sales/service support role.
-Ability to effectively present and demonstrate products and services to a wide range of buying influences.
-Strong aptitude for presentations, demonstrations, and training
-Demonstrated ability to work effectively with a wide variety of people.
-Organize and prioritize business and activities to make the most efficient use of time and resources.
-Develop and maintain strong knowledge with existing company technology.
-Time management and prioritization: balance time between Post Sales follow up, new account development, demonstrations, and ongoing support.
-Strong organizational skills and attention to detail, conflict management, and aptitude to leverage various technologies to drive efficiencies.
-Effectively use technology to communicate, manage data, record, and retrieve customer contacts, and access essential information about our business.
-Develop and demonstrate a thorough knowledge of the sales process.
 
REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: 
In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:
-Ability to problem-solve.
-Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment.
-Willingness to be flexible with time and adjust to a changing work environment.
-Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation.
-Ability to use sound judgment and discretion in dealing with highly confidential information.
-Consistent attendance either onsite or remotely as needed by the business.
-Ability to take direction and accept supervision.
-Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
 
 
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