Privacy Officer - Remote, Canada

Privacy Officer

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

A Flight Centre Travel Group (FCTG) Privacy Officer (PO) is a member of the global Privacy function. The successful candidate will assist in implementing Flight Centre Travel Group's privacy program and policies across the different FCTG businesses.

The Privacy function works in collaboration with different areas of the business to ensure compliance with applicable local legislation, implement Flight Centre’s privacy framework, provide advice to the business in data privacy matters, respond to incidents, and help drive change as required.

The successful PO candidate will either by someone external to FCTG who has experience in privacy or similar roles, or someone internal to FCTG with good knowledge of our systems and processes who is looking for a career change. Training will be provided as required.

Key Responsibilities

A PO will be required to fulfil the following tasks.

• Report to their Regional Chief Privacy Officer and undertake all actions instructed by them.
• Undertake all actives to develop, implement and maintain FCTG’s continuous data privacy program, privacy policies, procedures and documentation, for the processing of personal data.
• Undertake all actions as required to implement and maintain FCTG’s privacy framework and various privacy programmes of work.
• Work with different business areas and provide them privacy advice.
• Conduct audits and assessments to ensure that FCTG’s privacy requirements are being met.
• Review and revise data protection agreements and privacy clauses found in commercial contracts.
• Support bid-writing teams in RFP responses in relation to data protection matters.
• Working with, and presenting to, both existing and potential corporate clients to address their privacy concerns as required.
• Assist in the enterprise's response to privacy-related incidents and other potentially damaging events.
• Help drive culture change where required.
• Conduct or oversee privacy awareness campaigns, training and orientation for employees.

Experience & Qualifications

• Three+ years of commercial experience in privacy, data protection, privacy law, security, risk management, auditing and/or compliance.

• Juris Doctor or Bachelor's degree in business administration, law, finance, accounting, engineering, science and technology studies, IT or a related discipline or equivalent experience.

• Sound knowledge of local privacy regimes and GDPR.
• Familiarity with ISO 27001, NIST or PCI DSS.
• Familiarity with governance, risk and compliance (GRC) methodologies.
• Sound business judgment, with the ability to think in a logical manner to give practical advice by balancing business needs with privacy risks.
• Strong written and verbal communication skills, and the ability to work well with a diverse client base to articulate the importance of customer privacy.
• Ability to maintain proper documentation, relevant records and archives in an orderly, transparent fashion.
• Willingness to travel as required.
• Being available for incident and emergency handling outside standard office hours, where necessary.
• Can work as part of a wider team both independently, see what needs to be done and has the initiative to take ownership.
• Has good judgment, a sense of urgency and commitment to high standards of ethics, regulatory compliance, customer service and business integrity.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• Employee giving program
• Office Environmental Program
• Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-AG1#FCTG#LI-Remote

Location – Remote, Canada

If this sounds like the opportunity you have been waiting for then .

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $170,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

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