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Job Description
What is the opportunity?
By joining RBC as a Private Banking Relationship Manager, you open the door to an exciting career in Private Banking. This is an opportunity to become a critical member of a results-oriented team. This will be attractive to individuals who have a passion delivering a superior client experience.
The Private Banking Relationship Manager is a primary point of contact for existing Private Banking Households who have simple needs that do not require all of the services Private Banking provides. You will focus on delivering an exceptional client experience, with a focus on every day banking, service-related requests and small credit transactions. As Private Banking Relationship Manager, you will be a key member of a dynamic new team delivering support, service and advice through day-to-day client interactions while proactively and diligently enabling clients to digitally self-serve.
What will you do?
- Serve as the first point of contact for a portfolio of clients and provide advice on everyday banking and provide transactional support through phone/fax/email and wire payments.
- Complete small credit increases, credit maintenance, and excesses for clients.
- Proactively educate and advise clients on options to self-serve for their day-to-day banking needs, including where required supporting on onboarding to digital tools including RBC Mobile Banking, Online Banking: acting as a champion for digital enablement
- Clearly outline to clients the expected steps of every process and keep them apprised of the status of their inquiry/request.
- Take ownership of client problem resolution at first point of contact, sourcing answers and leveraging expertise across RBC, escalating as required in a timely fashion.
What do you need to succeed?
Must Have
- Desire to test new concepts, learn from experience and evolve as appropriate.
- Understanding of Private Banking's value proposition
- Strong proficiency with digital banking platforms
- Passion for exceptional client service, providing value proactively, look for ways to add value beyond immediate requests.
- Excellent communication skills, reflecting confidence, building credibility in professional delivery of service and advice.
- Strong knowledge of RBC retail products including banking and credit advice and solutions
- Excellent written and verbal communication skills
- IFIC completed or ability to complete within 6 months
- Capability to speak and write in both French and English language
Nice to Have
- Minimum of 2 years personal banking experience with credit experience a strong advantage
- Education in Commerce or Business Administration
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
- RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
