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Job Description
What is the opportunity?
In this role, you will equally support Client Onboarding & Account Maintenance and Digital Client Experience programs with application development initiatives. You will work closely with the Business Operating Solutions & Effectiveness team and Wealth Digital & Data team to Capture and document information and execute on the initiative's objectives and/or product backlog.
By partnering with Training, IT, vendors, and head office groups, you will assist with identifying, analyzing, documenting, and delivering improvements for enhanced client and advisor experiences.
What will you do?
Support Product Owners with application support, development, and testing activities
Document requirements and / or application issues to be developed into requirements
Ensure alignment with stakeholders and partners
Ensure documentation is fully logged and easily accessible
Highlight dependencies or gaps with activities, other teams or initiatives
Participate in User Acceptance Testing (UAT) and Production Implementation Validation (PIV)
Support Wealth Management branches with incoming support queries and investigations
What do you need to succeed?
Must haves:
2+ years' experience and knowledge of DS, PHN and/or wealth management related
Broad knowledge of Wealth Management Canada systems (e.g. ClientSource, COB, OTIS, OMAT)
Problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements of complex processes/programs
On occasion, will be required to work on weekends or weeknights to complete implementation testing
Ability to work in Toronto
Nice-to-have:
Successful completion of the Canadian Securities Course (CSC) and Conducts and Practices Handbook (CPH)
French language skills (speaking, reading and writing)
Knowledge of Agile project delivery
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.
Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements AnalysisAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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